Rental Terms & Service Policies

01 Parties & Contract Documents

“Company,” “we,” “us” and “our” mean U-Call, We Haul LLC and its authorized employees, drivers and subcontractors. “Customer,” “you” and “your” mean the person or entity ordering or accepting the Services and, when applicable, the property owner or authorized agent identified in the Order Confirmation.

“Services” include dumpster delivery and rental, pickup, hauling, disposal, junk removal, cleanouts, labor and related services. “Container” means any dumpster, roll-off, tote or other equipment supplied by the Company. “Order Confirmation” means the quote, estimate, iCANS booking, invoice, email, text, work order or other written record identifying the particular Services.

The complete contract consists of the Order Confirmation, these Terms, any separately signed addendum, and any written change approved by both parties. Advertising, website examples and verbal estimates are informational unless included in the Order Confirmation.

02 Acceptance & Electronic Consent

The Customer must receive a reasonable opportunity to review this Agreement before acceptance. Acceptance may occur through a separately selected checkout box, electronic signature, written signature, written authorization to proceed, or acceptance of delivery after these Terms were provided.

A person accepting on behalf of a company, property owner, tenant, contractor or other party represents that the person is at least 18 years old and has authority to bind that party and authorize service at the property.

03 Orders, Quotes & Authorization

• Quotes are based on information supplied by the Customer and may change if the location, access, materials, volume, labor, weight, distance or requested service changes.
• Dumpster pricing is based on container size, rental period, included tonnage, service location and permitted material type. Junk removal estimates may be revised after an on-site inspection.
• The Customer authorizes the Company to enter the service property at reasonable times to deliver, service, inspect, photograph and retrieve its equipment.
• The Customer must promptly disclose gate codes, access limits, HOA or permit requirements, underground systems, soft ground, steep grades, overhead hazards, weight restrictions and other site conditions.
• The Company may decline, postpone or stop work when conditions appear unsafe, illegal, inaccessible, materially different from those disclosed, or outside the Company's approved service scope.

Changes are binding only when confirmed in writing, including by email, text message, updated online order or invoice.

04 Payment, Card Authorization & Collections

Payment obligation

Base charges are due at booking or as stated in the Order Confirmation. Charges earned after service—including excess weight, extra days, distance charges, additional labor, disposal surcharges, rejected loads, return trips, damage, contamination and government or facility fees—are due upon receipt of an itemized invoice and no later than seven calendar days after issuance unless the invoice states otherwise.

Payment method and added charges

To the extent permitted by the payment platform and applicable law, the Customer authorizes the Company to charge the payment method used for the booking for amounts validly earned under this Agreement. The Company will provide an invoice or receipt describing added charges. A 4% service fee may apply to Tap to Pay or invoiced payments when disclosed before payment.

Late balances and collection costs

An unpaid balance more than 30 days past due may accrue simple interest at 6% per year or the maximum lawful rate, whichever is lower. If the Customer fails to pay undisputed sums and the Company substantially prevails in an enforcement action, the Customer shall reimburse reasonable collection costs, filing and service fees, court costs, and reasonable attorney's fees actually incurred, to the extent permitted by law and determined reasonable by the court.

Disputed charges and chargebacks

The Customer should give written notice of a disputed charge within seven days of the invoice so records can be reviewed promptly. This notice period does not shorten any nonwaivable legal right or limitations period. Initiating a chargeback does not cancel a valid payment obligation. The Customer remains responsible for a valid balance and actual payment-processor fees caused by a wrongful chargeback, to the extent permitted by law.

The Company will not threaten criminal, environmental, licensing or governmental action merely to collect a civil debt. Any report to an agency will be based on an independent, good-faith legal or safety concern.

05 Rental Time, Weight & Additional Fees

• Rental time: Begins on delivery and ends when the Container is removed. Extra time is $25 per day, subject to availability and the maximum period allowed at booking. Delays caused by blocked access, overloaded containers or prohibited contents continue the rental.
• Weight: The disposal facility's certified or ordinary-course scale ticket controls absent clear error. Weight above the included allowance is charged at $130 per ton, or $160 per ton for Charles County, and may be prorated by the measured fraction of a ton.
• Distance: Current surcharges measured from Leonardtown are $0 under 25 miles; $50 at 25–29.9 miles; $80 at 30–39.9 miles; $110 at 40–49.9 miles; and $140 up to 50 miles. Locations beyond 50 miles require written approval and a custom quote.
• Other charges: The Customer is responsible for disclosed landfill, facility, municipality, permit, special-item, cleaning, sorting, contamination, dry-run, blocked-access, return-trip and additional-labor charges actually caused by the order.

Current website pricing is a starting price. The Order Confirmation controls the exact base charge for the selected duration and location.

06 Placement Authorization & Site Conditions

The Customer selects or approves the requested placement area and represents that the Customer owns the property or has the owner's permission. The Customer is responsible for permits, HOA approval and identifying septic systems, drain fields, wells, irrigation, invisible fences, private utilities, culverts, underground tanks, weak pavement and other hidden conditions.

The Customer must provide a reasonably level, firm, unobstructed route and placement area with enough width, height and turning room for the delivery vehicle. The driver has final authority to refuse or change a requested placement for safety, access, equipment or legal reasons.

If the driver recommends an alternate location and the Customer rejects it, the Company may decline delivery or require written acknowledgment of the additional risk. The Customer may not direct placement on a public road or right-of-way without required authorization.

07 Loading Rules & Prohibited Materials

Safe loading

• Load material evenly and keep all material at or below the top rail and within the Container walls.
• Do not hang material over a side, place material on top, exceed lawful weight, or allow loose material to escape.
• Keep doors fully closed and secured before pickup. Do not move, tow, lift, alter, burn in, paint or attach anything to the Container.
• The Company may refuse pickup until an unsafe, overloaded or noncompliant load is corrected. Continued rental and return-trip charges may apply.

Prohibited without specific written approval

Prohibited materials include hazardous or toxic waste; asbestos or suspected asbestos; medical or infectious waste; APHIS-regulated garbage; radioactive material; explosives; ammunition; propane cylinders; fuels, oils and chemicals; wet paint, solvents and liquids; batteries; tires; appliances containing refrigerant; sewage, sludge and animal carcasses; hot ashes, smoldering material and any material prohibited by law or the receiving facility.

Dirt, concrete and shingles

Dirt, concrete and shingles are allowed only in a 12- or 15-yard Container, only after prior written approval, and only under the loading instructions in the Order Confirmation. These materials may not be mixed with household or construction debris unless approved in writing. The Company may require a lower fill level because legal transport weight limits control.

The Customer is responsible for all contents placed in the Container by the Customer or any third party while the Container is at the service location. The Customer shall pay actual costs arising from prohibited, concealed, contaminated or misrepresented material, including sorting, cleanup, rejection, special handling, testing, fines and lawful disposal.

08 Delivery, Pickup & Access

Dates and time windows are estimates unless expressly guaranteed in writing. Weather, traffic, facility closures, equipment problems, emergencies and safe-operation requirements may affect timing.

• Keep the route and Container free from parked vehicles, locks, gates, snow, mud, low branches, wires, people, pets and other obstructions.
• Provide any access code and ensure an authorized person is available when reasonably required.
• Do not fill or materially alter the load after requesting pickup.
• If access is blocked or pickup is unsafe, the Company may charge the disclosed return-trip or dry-run fee and rental time continues.

At the end of the rental, after default, or when required for safety or law, the Customer authorizes the Company to retrieve its Container at a reasonable time. The Company will not enter a locked building or fenced area without authorization and will follow mandatory legal process where required.

09 Property, Equipment & Third-Party Damage

Customer responsibility for the Container

From delivery until retrieval, the Customer is responsible for reasonable care and for loss or damage beyond ordinary wear caused by misuse, overloading, fire, prohibited materials, vandalism facilitated by inadequate site control, unauthorized moving or alteration, or the Customer's occupants, contractors, guests or invitees. Charges will be based on reasonable documented repair, cleaning, recovery or replacement cost.

Claims involving the service property

The Customer must reasonably protect the service area and promptly notify the Company of claimed damage, preserve the condition for inspection, and provide photographs or other information. The Company is responsible for direct property damage proven to have been caused by its negligence or willful misconduct. The Company is not responsible for preexisting damage, normal surface impressions, hidden defects, undisclosed underground conditions, or damage caused by following the Customer's placement instruction where the risk was not created by the Company's negligence.

Third-party claims

To the extent permitted by law, the Customer shall defend and indemnify the Company from third-party claims, fines and losses arising from the Customer's lack of authority, breach of this Agreement, prohibited materials, unsafe site conditions, or misuse of the Container, except to the extent caused by the Company's negligence or willful misconduct.

Nothing in this Agreement waives liability or remedies that cannot lawfully be waived, including liability for gross negligence or willful misconduct where applicable.

10 Junk Removal & Cleanout Terms

• The Customer represents that the Customer owns the items or has authority to direct their removal and disposal.
• Estimates are based on the described volume, type, weight, access and labor. The crew may revise the price before loading if actual conditions differ.
• The Customer must identify items that require special handling and disclose hazardous, sharp, biological, excessively heavy or regulated material before work begins.
• The Company may refuse unsafe, illegal, infested, contaminated or undisclosed material.
• Once the Customer authorizes loading, removed items are deemed intentionally discarded. Recovery is not guaranteed and may involve additional cost.
• The Customer should remove cash, jewelry, documents, medication, firearms, personal data and other valuables before service. The Company is not responsible for an item the Customer mistakenly included unless the Company knowingly removed an item after being told not to do so.

Additional labor for stairs, long carries, dismantling, unusual access, excessive weight or work beyond the quote requires Customer approval before the added charge is incurred, except for work reasonably necessary to address an immediate safety issue.

11 Cancellation, Rescheduling & Refunds

Cancellation and rescheduling fees, if any, will be disclosed in the Order Confirmation. Before dispatch, the Company will refund unearned prepaid amounts less any lawful, disclosed and nonrecoverable costs. After dispatch, delivery or commencement of labor, the Customer is responsible for Services performed and reasonable actual costs incurred, including dispatch, fuel, labor, handling and disposal.

No refund is due for a change of mind after a Container is delivered or junk-removal work has begun, but unearned charges for Services the Company does not provide will be refunded. If the Company cancels for reasons not caused by the Customer, the Company will refund the unearned prepaid amount.

Any cancellation right required by applicable law controls. Nothing here waives a mandatory consumer right.

12 Photographs, Scale Tickets & Business Records

The Customer authorizes nonintrusive photographs or video reasonably necessary to document access, placement, preexisting conditions, delivery, the load, prohibited materials, damage, service completion and pickup. These records are for operations, safety, billing, insurance and dispute resolution. Marketing use requires separate permission when a person or private information is identifiable.

The parties agree that the Order Confirmation, acceptance record, delivery and pickup timestamps, GPS or route record, photographs, messages, invoices, payment records, driver notes and disposal-facility scale tickets may be maintained in the ordinary course of business and used to establish the Services performed and charges incurred, subject to the ordinary rules of evidence and the Customer's right to show error.

Scale tickets and supporting billing records will be provided upon reasonable request when relevant to an added weight charge.

13 Privacy & Communications Policy

The Company may collect contact information, service address, booking details, communications, site photographs, transaction information and records needed to provide Services, process payments, manage equipment, respond to disputes, maintain safety and comply with law.

Information may be shared with service providers reasonably necessary to complete the transaction, including iCANS or another booking platform, payment processors, disposal facilities, insurers, professional advisers and governmental authorities when legally required. Payment-card data is handled by the applicable processor; the Company should not receive or store the complete card number when the processor tokenizes it.

By providing a phone number or email address, the Customer consents to transactional calls, texts and emails about quotes, delivery, pickup, invoices, safety and the existing customer relationship. Marketing communications require any additional consent required by law and may be declined.

The Company uses reasonable administrative and technical safeguards but cannot guarantee that electronic systems are risk-free. Privacy questions or record requests may be directed to the contact information below.

14 Default, Disputes & Maryland Law

A material breach includes nonpayment, materially false booking information, prohibited contents, unsafe use, refusal of lawful retrieval, unauthorized moving, or failure to correct an unsafe condition. After default, the Company may suspend service, refuse pickup until the condition is corrected, retrieve its equipment when lawfully permitted, invoice resulting charges and pursue available civil remedies.

Before filing suit, each party should send a written description of the dispute and supporting records and allow a reasonable opportunity for good-faith resolution. This process does not shorten a statutory deadline or prevent urgent legal relief.

This Agreement is governed by Maryland law, without regard to conflict-of-law rules. Subject to mandatory consumer venue law and a court's jurisdiction, a civil action may be filed in a Maryland court serving St. Mary's County or another venue permitted by law.

For collection conduct, the Company will not claim or threaten a right it knows does not exist, simulate government or court documents, harass a debtor, or make knowingly false credit statements.

15 General Contract Terms

• Entire agreement: The contract documents listed in Section 1 replace prior discussions about the same order.
• No oral modification: A material change must be confirmed in writing by both parties.
• Severability: If a provision is unlawful or unenforceable, it will be limited or removed to the minimum extent necessary and the remainder will continue, unless that would defeat the essential agreement.
• No waiver: A delay or single exception does not waive future enforcement.
• Assignment and subcontracting: The Customer may not transfer the order without written approval. The Company may use qualified employees or subcontractors while remaining responsible for its contractual duties.
• Force majeure: Neither party is liable for delay caused by events beyond reasonable control, except that the Customer remains responsible for Services already performed and charges already earned.
• Headings: Headings aid readability and do not change meaning.
• Nonwaivable rights: This Agreement does not shorten a limitations period, waive a lawful consumer review, waive punitive damages where such waiver is prohibited, or waive any right that Maryland law makes nonwaivable.